Below you’ll find answers to the most frequent questions we get asked about our company and the services we provide.
What COVID-19 precautions are you taking?
V.I.C. Pet Care’s top priority is the health and safety of our team, clients, and their pets. Our team will be wearing masks, social distancing, and sanitizing between visits as well. For new clients, we will be taking as much information by phone and wearing masks and social distancing during our meet and greet. We are happy to accommodate any of your needs or special requests concerning COVID-19.
What type of pet’s do you care for?
We care for all your critters from tails to scales. We have several pet sitters on our team that were zoo keepers in the past and are completely comfortable with your pets from snakes, hermit crabs, rabbits to fish. Our owner Vicki even has a bearded dragon named Lizzy☺ We are excited to hear what critters you have at home.
What should I do after a Meet and Greet?
Please make sure the client portal is updated within 24 hours of the Meet and Greet. This ensures the Pet Sitters have all the access needed to care for your Pet from access to property to how much your pet should be fed. This will make the visit run smoothly and efficiently. If you are an existing client, please keep all your information current as well.
How will you access my house?
We prefer not having keys on hand. For a fee of $15.00 you can purchase a Lock Box from V.I C Pet Care, or you can purchase one and provide the lockbox code to us. Also, you can provide the garage code or the keypad code on your door if you have one. We require two ways to enter the house in case electricity is lost/batteries die and we need entry to care for your pets.
How far in advance do I need to book pet sitting or dog walking services?
The earlier you book, the more time we have to accommodate your requests, especially around holidays, summer vacations and spring breaks. We do charge a $10, 48hr reservation fee for last minute requests..
Can you administer medications?
V.I.C. Pet Care has experienced veterinary technicians that are familiar with all your pet’s medical needs. We offer nail trims, gland expression, fluid therapy for pet’s with kidney issues, insulin injections & glucose checks for diabetic pets, post-surgery care, clean and medicate for ear infections, oral and topical medications, bandage changes, medicated baths and much more…. all in the comfort of your own home.
How can I communicate my pet’s feeding and medication changes?
Please update the portal to reflect the feeding and medication changes under Pet Details. It is so important that any little change to routine is updated in the portal. It ensures our sitters are spending the whole visit taking care of your pets.
How can I communicate with the pet sitter?
At the bottom of the email feedback you receive from the pet sitter their email address is listed. Email is the best way to get the quickest response/resolution. Feel free to text or call Vicki or Lynne anytime as well.
How do you ensure your sitters have done my visit or are on route to my visit?
We have GPS tracking on our pet sitters/dog walkers & they check in & check out at each visit.
How do I tip my pet sitter or dog walker?
Tips are never required, but for a job well done, tips are always appreciated! Tip options: Send Venmo, Zella, leave a labeled envelope with cash or simply add tip to your invoice when paying with a credit card.
How do I make payments?
V.I.C. Pet Care accepts most forms of payment to make your life easier. We take all major credit cards, bank transfer payments through Zelle. We also accept Venmo, Checks made out to V.I.C. Pet Care or Cash left in an envelope labeled V.I.C. Pet Care.
Are there additional Holiday Fees?
Yes, there is an additional $4 charge per visit & $10 charge per overnight on and around all major holidays. Please keep in mind there is a $10 minimum holiday fee.
Holiday Fee Dates:
Thanksgiving: Thursday, November 19th- Sunday November 29th, 2020
Christmas / Kwanzaa / New Year: Saturday, December 24th, 2020- Jan 1st, 2020
Easter : Friday, April 2- Sunday April 4, 2021
Memorial Day : Friday, May 29 – Monday May 31, 2021
4th of July : Friday, July 2-Sunday July 4, 2021
Labor Day : Friday, September 3th- Monday September 6th, 2021
Columbus Day : Friday, October 8th – Monday October 11, 2021
Veterans Day : Thursday,, November 11, 2020
Thanksgiving : Friday, November 20th- Monday November 30, 2020
Christmas / Kwanzaa / New Year: Saturday, December 24 2020- Jan 1st, 2020
Who do I contact with billing questions?
Please contact our office manager Lynne with any billing questions. Lynne@vicpetcare.com.
When are invoices sent out and due by?
Invoices are sent out the week before your scheduled visit. This gives you the opportunity to review the dates to make sure they are correct and a reminder to update any changes in the portal. Payment is due the day of the first visit.
Are there cancellation fees?
Cancellation fees will apply after your fourth cancellation with 48hrs or less notice (Within one year) Please keep in mind that all our sitters’ budget according to their scheduled visits. Since It’s difficult to replace those visits last minute, our sitters do appreciate your understanding for being compensated for the canceled visits they were originally assigned. We do understand that emergency situations can arise and will be taken into consideration.
Are you currently hiring?
V.I.C. Pet Care is always looking for caring, loving, and dedicated animal lovers to join our team. Apply today by sending your resume to firstname.lastname@example.org and don’t forget to tell us why you will make a great addition to the team!
Have a FAQ you’d like to add to our list…. Send our way to email@example.com We welcome all questions!