FAQs

V.I.C. Pet Care was started in 2010 by Vicki Bonilla. We are a professional pet sitting company fully insured and bonded to give our clients a peace of mind. 

We care for all your critters from tails to scales. We have several pet sitters on our team that were zoo keepers in the past and are completely comfortable with your pets from snakes, hermit crabs, rabbits to fish. Our owner Vicki even has a bearded dragon named Lizzy☺ We are excited to hear what critters you have at home.

Please make sure the client portal is updated within 24 hours of the Meet and Greet. This ensures the Pet Sitters have all the access needed to care for your Pet from access to property to how much your pet should be fed. This will make the visit run smoothly and efficiently. If you are an existing client, please keep all your information current as well.

We prefer not having keys on hand. For a fee of $15.00 you can purchase a Lock Box from V.I C Pet Care, or you can purchase one and provide the lockbox code to us. Also, you can provide the garage code or the keypad code on your door if you have one. We require two ways to enter the house in case electricity is lost/batteries die and we need entry to care for your pets.

The earlier you book, the more time we have to accommodate your requests, especially around holidays, summer vacations and spring breaks. We do charge a $10, 48hr reservation fee for last minute requests..

V.I.C. Pet Care has experienced veterinary technicians that are familiar with all your pet’s medical needs. We offer nail trims, gland expression, fluid therapy for pet’s with kidney issues, insulin injections & glucose checks for diabetic pets, post-surgery care, clean and medicate for ear infections, oral and topical medications, bandage changes, medicated baths and much more…. all in the comfort of your own home.

Please update the portal to reflect the feeding and medication changes under Pet Details. It is so important that any little change to routine is updated in the portal. It ensures our sitters are spending the whole visit taking care of your pets.

At the bottom of the email feedback you receive from the pet sitter their email address is listed. Email is the best way to get the quickest response/resolution. Feel free to text or call Vicki or Lynne anytime as well.

We have GPS tracking on our pet sitters/dog walkers & they check in & check out at each visit.

Tips are never required, but for a job well done, tips are always appreciated! Tip options: Send Venmo, Zella, leave a labeled envelope with cash or simply add tip to your invoice when paying with a credit card.

V.I.C. Pet Care accepts most forms of payment to make your life easier. We take all major credit cards, bank transfer payments through Zelle. We also accept Venmo, Checks made out to V.I.C. Pet Care or Cash left in an envelope labeled V.I.C. Pet Care.

Yes, there is an additional $8 charge per visit & $18 charge per overnight on and around all major holidays/peak times. Please keep in mind there is a $10 minimum holiday fee.

2023 Holiday and Peak Time Dates:

• Spring Break: March 11th – 19th 2023
• Easter: April 7th – April 10th 2023
• Memorial Day: May 27th – May 29th 2023 
• July 4th: July 1st – July 4th 2023
• Labor Day: September 2nd – 4th 2023
• Thanksgiving: Nov 23rd – 26th 2023
• Christmas/New Years: December 24th 2023 – January 1st 2024

Please contact our office manager Lynne with any billing questions. Lynne@vicpetcare.com.

Invoices are sent out the week before your scheduled visit. This gives you the opportunity to review the dates to make sure they are correct and a reminder to update any changes in the portal. Payment is due the day of the first visit.

Cancellation fees will apply after your third cancellation with 48hrs or less notice (Within one year) Please keep in mind that all our sitters’ budget according to their scheduled visits. Since It’s difficult to replace those visits last minute, our sitters do appreciate your understanding for being compensated for the canceled visits they were originally assigned. We do understand that emergency situations can arise and will be taken into consideration.

V.I.C. Pet Care is always looking for caring, loving, and dedicated animal lovers to join our team. Apply today by sending your resume to vicki@vicpetcare.com and don’t forget to tell us why you will make a great addition to the team!